Privacy Policy.

Run-E-Way Australia Pty Ltd ACN 656 749 432 (trading as FYE Design) and its Related Entities, as defined in the Corporations Act 2001 (Cth), (“FYE Design”) respect the privacy of individuals and treat your Personal Information with respect and integrity. This privacy policy (“Privacy Policy”) sets out the way in which FYE Design collects and handles your Personal Information and complies with the Privacy Act 1988 (Cth). FYE Design reserves the right to amend, at its sole discretion, this Privacy Policy without notice.

1. Collection of Personal Information

1.1 FYE Design may collect and hold the following personal information (“Personal Information”):
(a) Name, company name, address, phone and email address;
(b) Relationship and family status;
(c) IP address;
(d) Banking and credit card details;
(e) Preferences relating to how you prefer to receive information and your interests as to content; and
(f) Any additional information provided to FYE Design, including any feedback, rating or comments made by you.

1.2 By doing any of the following, you consent to the collection of your Personal Information by FYE Design in accordance with this Privacy Policy:
(a) Visit FYE Design’s website;
(b) Interact or follow social media managed by FYE Design (such as Facebook, Instagram, LinkedIn and Google+);
(c) Request a quote;
(d) Provide your Personal Information for the provision of any service provided by FYE Design;
(e) Submit website feedback, enquires or comments;
(f) Enter into an agreement with FYE Design; or
(i) Any other method of collection as determined by FYE Design from time to time.

2. Use of Personal Information

2.1 FYE Design uses the Personal Information for the purpose for which it was specified or reasonably apparent at the time when the Personal Information was collected. The Personal Information may be used in respect to the following:
(a) Orders placed by you;
(b) Providing registration confirmations;
(c) Assisting the offering of services by FYE Design or its Related Entities, franchisees, merchants, contractors, agents and/or employees;
(d) Communicating promotional offers, marketing information or special events;
(e) Responding to feedback, ratings, comments, complaints and (franchise) enquiries; and
(f) Engaging in administrative, marketing, planning, service or product development purposes.

2.2 You may advise FYE Design if you do not wish to receive any promotional offers, marketing information, or special events from FYE Design. This can be done by clicking the ‘unsubscribe’ link in an email received from FYE Design and following the opt out process or by writing to FYE Design at contact@fyedesign.com.au.

2.3 Our website makes limited use of technologies such as cookies to collect information about your visit to the website, including, but not limited to, your IP address, browser type, user behaviour and user preferences. Such information is collected from you for the purposes of enhancing and customising your user experience, and so that FYE Design can continue to make improvements of the website to better cater for your needs. You may be able to disable such technologies if your browser allows this option. The information collected by a cookie or other tracking device does not contain your Personal Information.

3. Disclosure of Personal Information

3.1 Where appropriate and required, FYE Design may disclose your Personal Information:
(a) To FYE Design’s Related Entities and its franchisees;
(b) To FYE Design’s suppliers, agents, employees or contractors in connection with or for the purpose of FYE Design’s business;
(c) Where the law requires or authorises FYE Design to do so;
(d) To any other third party notified by you at the time of or after collecting your Personal Information;
(e) If we believe, at our sole discretion, that disclosure is necessary or appropriate to:

prevent harm or loss, financial or otherwise;
respond to a serious state of emergency; or
prevent or mitigate illegal or criminal activity.

3.2 FYE Design will not share your Personal Information with third parties in any other way than for which the Personal Information was collected.

3.3 FYE Design does not envisage to disclose Personal Information to overseas persons or entities.

4. Access to and Protection of Personal Information

4.1 Subject to the Privacy Act 1988 (Cth), FYE Design provides you with access to your Personal Information upon your request.

4.2 FYE Design will take reasonable steps to ensure that your Personal Information is accurate, up to date and complete. However, FYE Design relies on you advising of any changes or inaccuracies of your Personal Information. Please advise FYE Design if you are of the view that any of your Personal Information requires updating or correcting.

4.3 FYE Design will take reasonable steps to protect your Personal Information from misuse, interference, loss, unauthorised access, modification or disclosure (other than set out in the Privacy Policy).

4.4 No data transmission over the internet can be guaranteed to be 100% secure. As a result, while FYE Design strives to protect your Personal Information, FYE Design cannot ensure or warrant the security of any information you transmit to FYE Design over the internet, and you do so at your own risk. Once FYE Design receives your transmission, FYE Design makes its best effort to try and ensure the information and Personal Information security both on FYE Design’s systems and while in transit between FYE Design’s systems and the companies who provide FYE Design with the various systems.

5. Complaints Procedure

5.1 If you wish to make a complaint about a breach of the Privacy Policy or the Privacy Act 1988 (Cth) by FYE Design, please lodge a complaint to the FYE Design Privacy Policy co-ordinator (“Co-ordinator”) at contact@fyedesign.com.au. The Co-ordinator will investigate your complaint and determine how it can be resolved.

5.2 Should you not be satisfied with the way your complaint was handled or determined, you may contact FYE Design or, alternatively, contact the Australian Information Commissioner via www.oaic.gov.au.