Design Den - Privacy Policy.

Effective Date: 24 February 2025

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1. Introduction

• Design Den is a service provided by FYE Design, operating under Run-E-Way Australia Pty Ltd (ACN 656 749 432).

• This Privacy Policy outlines how Design Den collects, stores, and uses personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

• By using our services or website, you consent to the collection and use of your personal information as outlined in this policy.
   

2. Collection of Personal Information

• Design Den may collect the following personal information:

  • Name, company name, address, phone number, and email address.

  • Payment details for processing transactions (handled securely by third-party payment providers).

  • Information about design preferences, requests, and usage history.

  • Technical data such as IP address, browser type, and website interaction data via cookies.

• Personal information may be collected when you:

  • Request a quote or purchase a design package.

  • Communicate with us via email, phone, or website.

  • Submit design requests, feedback, or inquiries.

  • Interact with Design Den’s website or social media pages.
     

3. Use of Personal Information

• Design Den collects personal information for purposes including:

  • Processing and fulfilling design requests.

  • Communicating with clients regarding services, inquiries, and support.

  • Sending invoices and processing payments.

  • Improving service quality and customising client interactions.

  • Marketing and promotional activities (clients may opt out at any time).
     

4. Disclosure of Personal Information

• Design Den does not sell or rent personal information.

• Personal information may be disclosed:

  • To FYE Design and its related entities.

  • To third-party service providers (e.g., payment processors) where necessary.

  • Where required by law or to prevent unlawful activity.

• No overseas disclosure: All data is stored and managed within Australia.
   

5. Cookies & Website Tracking

• Design Den’s website may use cookies to enhance user experience and track usage data.

• Users can manage or disable cookies in their browser settings.
   

6. Access, Corrections & Security

• Clients may request access to or correction of their personal information.

• Reasonable steps are taken to secure data from misuse, interference, or loss.

• While we implement best practices for security, data transmission over the internet carries inherent risks.
   

7. Complaints & Contact Information

• Clients may lodge privacy complaints by contacting contact@fyedesign.com.au.

• If unresolved, complaints may be directed to the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.
   

This policy may be updated periodically. The latest version will always be available on our website.