Design Den - Terms & Conditions.
Effective Date: 24 February 2025
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1. Introduction
1.1. These Terms & Conditions (“T&Cs”) apply exclusively to services provided by Design Den, a division of FYE Design, which operates under Run-E-Way Australia Pty Ltd (ACN 656 749 432).
1.2. By engaging Design Den’s services, purchasing a time-based design package, or submitting a design request, you (“Client”) agree to be bound by these T&Cs.
1.3. These T&Cs are separate from FYE Design’s Terms & Conditions, which govern project-based branding and identity design services.
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2. Service Model & Time-Based Billing
2.1. Prepaid Design Packages:
- Design Den offers time-based design packages of 2, 5, and 10 hours, which clients purchase in advance.
- Purchased hours can be used flexibly within the stated validity period for any design tasks covered under these T&Cs.
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2.2. No Order Cap & Unlimited Revisions:
- Clients may submit as many design requests as they need within their purchased time.
- Revisions are unlimited as long as they are within the purchased time allocation.
- Each task is tracked by time spent, including briefing, design execution, revisions, and final file preparation.
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2.3. Time Tracking & Usage Reporting:
- Design time is logged in 15-minute increments and deducted from the available balance.
- Clients may request a usage report at any time.
- A summary of remaining hours will be provided at the end of each month or upon request.
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2.4. Time Expiry & Rollovers:
- 2-hour packages expire after 1 month.
- 5-hour packages expire after 2 months.
- 10-hour packages expire after 3 months.
- Unused time does not roll over past the validity period unless otherwise agreed upon.
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3. Scope of Services
3.1. Design Den provides print-focused graphic design services, including but not limited to:
- Business cards, flyers, brochures, posters, and banners
- Signage, large-format graphics, and marketing materials
- Print-ready file setup and prepress formatting
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3.2. What’s Not Included:
- Brand Strategy, Custom Logo & Identity Design (Covered under FYE Design)
- Website Design or Development
- Motion Graphics or Video Editing
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4. Turnaround Times & Delivery
4.1. Standard Turnaround:
- Most design tasks are completed within 24-48 hours, depending on complexity and current workload.
- Larger or multi-page documents may take longer, and estimated delivery times will be communicated.
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4.2. Priority & Urgent Requests:
- Design Den prioritises tasks based on the client’s purchased package and workload schedule.
- Clients needing urgent work (same-day or overnight turnaround) should notify Design Den ASAP, and time permitting, we will accommodate the request.
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4.3. File Formats & Delivery:
- Final files will be provided in PDF, PNG, JPG, or AI format, as per client needs.
- Print-ready files include correct colour profiles (CMYK), bleed, and crop marks.
- Source files may be available upon request, subject to additional fees.
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5. Payments & Refunds
5.1. Payment Terms:
- All design time must be prepaid before work commences.
- Payments can be made via bank transfer, credit card, or online payment gateway.
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5.2. Refund Policy:
- Due to the nature of prepaid time-based services, refunds are not provided once a package is purchased.
- Exceptions: If Design Den is unable to fulfill the agreed-upon design services within a reasonable timeframe, a partial refund may be considered at our discretion.
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5.3. Unused Hours & Expiry:
- Clients are responsible for tracking their time usage and submitting requests before their package expires.
- No refunds or credits will be issued for unused time after expiry.
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6. Confidentiality & Data Protection
6.1. Client Confidentiality:
- Design Den works directly with print businesses only and does not communicate with their clients.
- All design files and business information remain confidential and are not shared with third parties.
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6.2. No Overseas Outsourcing:
- All work is completed in-house in Australia—we do not outsource overseas.
- This ensures consistent quality, faster response times, and confidentiality.
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7. Revisions, Errors & Liability
7.1. Client Responsibility for Final Approval:
- Clients are responsible for reviewing all proofs and final files before printing.
- Design Den is not liable for printing errors if the file was approved by the client.
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7.2. Corrections & Minor Adjustments:
- If an error was made by Design Den, it will be corrected at no additional cost.
- If the client requests changes after final approval, additional time will be deducted from their balance.
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7.3. Liability Disclaimer:
- While Design Den strives for accuracy, we are not liable for losses due to printing errors, production issues, or third-party actions beyond our control.
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8. Modifications & Termination of Service
8.1. Policy Updates:
- Design Den may update these T&Cs at any time. Clients will be notified of major changes via email or website updates.
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8.2. Service Termination:
- Design Den reserves the right to terminate services if a client engages in unreasonable demands, excessive revisions beyond their time allocation, or inappropriate conduct.
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9. Contact Information
For any questions regarding these T&Cs, please contact:
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FYE Design
PO Box 328
Mascot NSW 1460